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Title:
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For world-class customer service and peak productivity
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Summary:
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Built for the growing or distributed enterprise, the FrontRange IT Service Management solution is specifically designed to deliver maximum business value and the lowest total cost of ownership(TCO). It’s less resource-intensive to deploy, integrate, use, and administer; it shares a common platform with the entire FrontRange solutions suite (including HEAT®), allowing for end-to-end integration of all CRM, Communications and Service Management applications (whether FRS or third-party); and it offers enhanced ITIL service support without the need for difficult configuration.
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Product:
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ITSM
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Title:
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Complete capabilities at your fingertips
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Summary:
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The FrontRange IT Service Management solution family offers a complete, modular approach that helps IT organisations increase efficiency, reduce expenditure and improve overall service quality. Satisfy the demands of your evolving service desk with modules that are fully committed to HEAT® and IT best practices. Reap the benefits of a rich, low-risk resource that provides the flexibility to build out your service desk, increasing technician productivity and improving customer support.
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Product:
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ITSM
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Title:
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Enhance, extend, integrate FrontRange IT Service Management modules give HEAT® power and punch
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Summary:
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As a HEAT user, you've experienced firsthand the power, flexibility and fast time to benefit of this industry-leading service management solution. Now, FrontRange Solutions helps you extend your HEAT investment with a series of easily integrated IT Service Management modules-all from the same provider you have come to trust to satisfy the demands of your evolving support desk. Fully committed to HEAT and IT best practices, these modules are a rich, low-risk resource that provides the flexibility to build out your service desk, increasing technician productivity and improving customer support. And, you can expand with one or many modules-all at your own pace. As a HEAT user, you’ve experienced firsthand the power, flexibility and fast time to benefit of this industry-leading service management solution. Now, FrontRange Solutions helps you extend your HEAT investment with a series of easily integrated IT Service Management modules—all from the same provider you have come to trust to satisfy the demands of your evolving support desk. Fully committed to HEAT and IT best practices, these modules are a rich, low-risk resource that provides the flexibility to build out your service desk, increasing technician productivity and improving customer support. And, you can expand with one or many modules—all at your own pace.
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Product:
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ITSM
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Title:
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A Proactive Perspective on Service and Support
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Summary:
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In a world of increasing complexity and competition, the quality of your support has a direct impact on the efficiency and profitability of your organization. Today, support managers are challenged to adapt to rapid business changes and higher service expectations. A solid service management strategy that focuses on providing superior customer and employee support will increase productivity and customer satisfaction, while reducing costs.
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Product:
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HEAT®Service and Support
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Title:
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Give employees and customers easy access to the answers they need—when they need them.
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Summary:
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HEAT Self Service is an easy, intuitive and convenient self-help tool that tightly integrates with HEAT® Service & Support™ and HEAT® Plus Knowledge to leverage all your information assets. The powerful self service module lets your customers access the problem-solving capabilities of your HEAT solution from any Web browser when issues arise—day or night. Now your customers can search the knowledge base for information, submit a new service issue or check the status of an issue or inquiry without adding to your incoming call volume. This translates into increased efficiencies right from the start.
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Product:
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HEAT® Self Service
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Title:
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Unleash the power of information.
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Summary:
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Under the weight of increasing call volumes, call escalations and shrinking budgets, service and support organisations are charged with the task of reducing call times, improving customer satisfaction and lowering cost per response. To provide quick and proper resolution, support technicians must have access to accurate information that is leveraged from the diverse business units across an organisation.
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Product:
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HEAT® Plus Knowledge
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Title:
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Manage your company‘s assets with precision
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Summary:
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HEAT Asset Tracker creates productivity and efficiency gains while minimising asset loss and lapsed lease and software agreements.
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Product:
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HEAT® Asset Tracker
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Title:
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iHEAT® Complete HEAT® Access Made Easy
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Summary:
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Providing secure, remote access to the growing number of applications used by your organisation can pose many problems. Optimising value from your technology purchases can mean costly hours of administration and maintenance, data privacy and security.
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Product:
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iHEAT®
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Title:
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Your fast and easy way to support customers securely via the Internet
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Summary:
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Are you trying to reduce your support costs and increase customer satisfaction, faster? HEAT® Plus Remote Support Suite – powered by LANDesk® – lets you instantly support the customers on your network without deploying and maintaining client software, using a powerful suite of remote problem-resolution tools. Our firewall-friendly technology uses SSL-encrypted sessions that enable instant support anywhere, anytime over the Internet.
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Product:
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HEAT® Plus Remote Support Suite
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Title:
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Powerful tools at your fingertips
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Summary:
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HEAT® Desktop Manager integrates powerful LANDesk® management tools with HEAT® Service & Support™ – enabling your support team to deliver efficient, superior service.
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Product:
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HEAT® Desktop Manager
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