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Unified IT asset management for the service desk. FrontRange ITSM integrates with the FrontRange Software Asset Management Suite to accelerate troubleshooting. Centennial Discovery® is bundled with the FrontRange ITSM Inventory Management module, providing the auto-discovery engine that captures asset discovery information and populates it in the Inventory Management database. The FrontRange service desk agent will have easy access to key asset information within all the ITSM modules.
End-to-end incident, problem and change management is streamlined, saving time and cost at the service desk while dramatically increasing first call resolution rates. more»
Incident Management
Problem Management
Service Level Management
Inventory Management
Configuration Management
Visualization
Change Management
Release Management
Availability Management
Self Service
Knowledge Management
Service Catalog
ITSM Voice
IT Asset Management
Client Lifecycle Management
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